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.nonowners, 43 do s, 182 185pay style, 42 43 dressing correctly, 187 191work assignments, 38 e-mail, 202 204Coworkers, 97 122 examples, 179 181communication, open, and stress reality check, 207responses, 111, 113 114 telephone, 204 205human relations importance, 97 99 tipping, 195 197intervention in office politics, tips for better, 206102 104 tips on, 182 187laid off, types of, 81 84 Expert, becoming and gold-collar workers,negativity, 99 102 19offensive actions toward, 112 Eye contact, 237office lingo, 119 121office personality identification Facial expression and mirror, 236assessment, 114 119 Feedback, and gold-collar workers, 22reality check, 121 122 Fifty survival tips, 225 246rules of engagement, 101 102 Firing (See Losing your job, ways to turfing unwanted, 121 122 get fired)types, and responses to, 104 111 First impressions, poor, 56 64Criticism, delayed delivery of, 235 Foreign language learning, 227Customerspersonal details about, 238 Gender and mentorship, 172 174putting yourself in their position, 237 Globalization and economy changes, 3Gold-collar workers, 15 29Delayed delivery of criticism, 235 becoming, 22 23Details, attention to, 243 in changing economy, 11 12Dining etiquette, 191 197 defined, 17Dressing correctly, 187 191, 239 240 determination to succeed, 16 22and negative attitudes, 23 24E-mail etiquette, 202 204 positive attitude of, 15 22Eating, dining etiquette, 191 197 reality check, 28 29 INDEX 249Gold-collar workers (Cont.): Managementthinking as a small business owner, blunders and ways to get fired, 69 7219 20, 28 29 difficult employees, 99 102workplace habits to avoid, 24 28 employees laid off, types of, 81 84most important words, 223 224Halcrow, Allan, 246 office politics, view of, 147 148qualities considered for advancement,Independent contractors in changing 221 223economy, 10 11 360-degree review, 243Industrial knowledge, 20, 228 229 (See also Boss, getting along with)Information technology, 6 9 Manners (See Etiquette)Internet Meals, etiquette during, 191 197in changing economy, 9 Mentorship, 161 178networking, 227 example, 177 178Interviews finding, through outside sources,mistakes and gaffes, 60 63 170 172questions asked, 39, 232 233 finding, tips on, 165 170questions you ask, 233 234 gender and, 172 174rehearsal, 232 gold-collar worker value of, 20 21importance of, 161 163Jefferson s rules for a good life, 245 246 qualities of mentor, 163 164Job market, keeping tabs on, 242 reality check, 177 178Journal keeping, 234 resources for, 175 177Mirror and facial expression, 236Lateness Motherhood and employment, 229 230chronic, on the job, 55during interviews, 60 63 Naysayers, ignoring, 245Layoff survival, 75 96 Negativityabout, 75 76 and coworkers, 99 102action items, 93 95 gold-collar workers, 23 24anticipating, 78 81 Networkinglife after layoffs, 86 95 and gold-collar workers, 21preparedness, 76 84 over Internet, 227reality check, 95 96 updating contacts, 239red flag responses, 95 96 New Economy, changes in, 1 14reducing chances of layoff, 84 85 New employment, visibility in, 235Levine, Allen, 246 Nonverbal communication, 236 237Long-term thinking, 244 245Losing your job, ways to get fired, 51 73 Office politics, 145 160first impressions, poor, 56 64 art of involvement in, 149 156lifter or leaner, 52 53 management vs [ Pobierz całość w formacie PDF ]
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.nonowners, 43 do s, 182 185pay style, 42 43 dressing correctly, 187 191work assignments, 38 e-mail, 202 204Coworkers, 97 122 examples, 179 181communication, open, and stress reality check, 207responses, 111, 113 114 telephone, 204 205human relations importance, 97 99 tipping, 195 197intervention in office politics, tips for better, 206102 104 tips on, 182 187laid off, types of, 81 84 Expert, becoming and gold-collar workers,negativity, 99 102 19offensive actions toward, 112 Eye contact, 237office lingo, 119 121office personality identification Facial expression and mirror, 236assessment, 114 119 Feedback, and gold-collar workers, 22reality check, 121 122 Fifty survival tips, 225 246rules of engagement, 101 102 Firing (See Losing your job, ways to turfing unwanted, 121 122 get fired)types, and responses to, 104 111 First impressions, poor, 56 64Criticism, delayed delivery of, 235 Foreign language learning, 227Customerspersonal details about, 238 Gender and mentorship, 172 174putting yourself in their position, 237 Globalization and economy changes, 3Gold-collar workers, 15 29Delayed delivery of criticism, 235 becoming, 22 23Details, attention to, 243 in changing economy, 11 12Dining etiquette, 191 197 defined, 17Dressing correctly, 187 191, 239 240 determination to succeed, 16 22and negative attitudes, 23 24E-mail etiquette, 202 204 positive attitude of, 15 22Eating, dining etiquette, 191 197 reality check, 28 29 INDEX 249Gold-collar workers (Cont.): Managementthinking as a small business owner, blunders and ways to get fired, 69 7219 20, 28 29 difficult employees, 99 102workplace habits to avoid, 24 28 employees laid off, types of, 81 84most important words, 223 224Halcrow, Allan, 246 office politics, view of, 147 148qualities considered for advancement,Independent contractors in changing 221 223economy, 10 11 360-degree review, 243Industrial knowledge, 20, 228 229 (See also Boss, getting along with)Information technology, 6 9 Manners (See Etiquette)Internet Meals, etiquette during, 191 197in changing economy, 9 Mentorship, 161 178networking, 227 example, 177 178Interviews finding, through outside sources,mistakes and gaffes, 60 63 170 172questions asked, 39, 232 233 finding, tips on, 165 170questions you ask, 233 234 gender and, 172 174rehearsal, 232 gold-collar worker value of, 20 21importance of, 161 163Jefferson s rules for a good life, 245 246 qualities of mentor, 163 164Job market, keeping tabs on, 242 reality check, 177 178Journal keeping, 234 resources for, 175 177Mirror and facial expression, 236Lateness Motherhood and employment, 229 230chronic, on the job, 55during interviews, 60 63 Naysayers, ignoring, 245Layoff survival, 75 96 Negativityabout, 75 76 and coworkers, 99 102action items, 93 95 gold-collar workers, 23 24anticipating, 78 81 Networkinglife after layoffs, 86 95 and gold-collar workers, 21preparedness, 76 84 over Internet, 227reality check, 95 96 updating contacts, 239red flag responses, 95 96 New Economy, changes in, 1 14reducing chances of layoff, 84 85 New employment, visibility in, 235Levine, Allen, 246 Nonverbal communication, 236 237Long-term thinking, 244 245Losing your job, ways to get fired, 51 73 Office politics, 145 160first impressions, poor, 56 64 art of involvement in, 149 156lifter or leaner, 52 53 management vs [ Pobierz całość w formacie PDF ]